processorientation

Process orientation, also known as process thinking or process management, is a management approach that focuses on optimizing and controlling the sequence of activities or tasks that lead to a specific outcome or deliverable. Instead of organizing around departments or functional areas, a process-oriented approach structures work around end-to-end processes that cut across traditional organizational boundaries. This means identifying, designing, documenting, executing, monitoring, and improving all the steps involved in creating value for a customer, whether internal or external. The core idea is to understand how work is actually done and to systematically improve that flow.

Key characteristics of process orientation include a focus on customer needs and satisfaction, clear definition of process boundaries and interfaces, measurement of process performance, and continuous improvement. By understanding and managing processes as distinct entities, organizations can achieve greater efficiency, consistency, and adaptability. This approach aims to reduce waste, minimize errors, and enhance the overall quality of products and services. It requires a shift in mindset from individual task completion to a holistic view of how tasks contribute to a larger, integrated whole. Common tools and methodologies associated with process orientation include Business Process Reengineering (BPR), Total Quality Management (TQM), and Lean Six Sigma.