processorientation
Process orientation, also known as process thinking or process management, is a management approach that focuses on optimizing and controlling the sequence of activities or tasks that lead to a specific outcome or deliverable. Instead of organizing around departments or functional areas, a process-oriented approach structures work around end-to-end processes that cut across traditional organizational boundaries. This means identifying, designing, documenting, executing, monitoring, and improving all the steps involved in creating value for a customer, whether internal or external. The core idea is to understand how work is actually done and to systematically improve that flow.
Key characteristics of process orientation include a focus on customer needs and satisfaction, clear definition of