pasientkundechaper
Pasientkundechaper is a neologism used in discussions of healthcare service design to describe a role or service that blends patient advocacy, customer-service principles, and chaperone duties within clinical settings. The term is constructed from the Norwegian words pasient (patient), kunde (customer), and chaper (a shortened form of chaperone or guide). It is not a formal title in most healthcare systems, but it appears in literature and professional forums as a concept for improving patient experience and safety.
Concept and scope: Pasientkundechaper may function in hospitals, clinics, and digital health environments. Its aim is
Roles and responsibilities: A pasientkundechaper may assist with appointment scheduling, wayfinding, question clarification, and preparation for
Benefits and challenges: Advocates argue that the model can increase satisfaction, reduce anxiety, and improve information
Implementation: Effective use requires defined scope, training in communication and privacy, integration with existing patient-support services,
See also: patient navigator, patient experience, patient-centered care, chaperone.