Pasientkundechaper

Pasientkundechaper is a neologism used in discussions of healthcare service design to describe a role or service that blends patient advocacy, customer-service principles, and chaperone duties within clinical settings. The term is constructed from the Norwegian words pasient (patient), kunde (customer), and chaper (a shortened form of chaperone or guide). It is not a formal title in most healthcare systems, but it appears in literature and professional forums as a concept for improving patient experience and safety.

Concept and scope: Pasientkundechaper may function in hospitals, clinics, and digital health environments. Its aim is to support patients across transitions, ensure clear communication, and help patients navigate complex care pathways while respecting privacy and professional boundaries. It is distinct from traditional patient navigators or advocates in that it emphasizes a service-oriented, patient-centered approach alongside clinical guidance.

Roles and responsibilities: A pasientkundechaper may assist with appointment scheduling, wayfinding, question clarification, and preparation for procedures. They may act as a liaison between patients and staff, ensuring patient preferences and concerns are documented and respected. They should operate under clear guidelines that protect patient autonomy, confidentiality, and professional boundaries.

Benefits and challenges: Advocates argue that the model can increase satisfaction, reduce anxiety, and improve information retention. Potential challenges include role ambiguity, resource constraints, and the need for formal training, ethical oversight, and governance.

Implementation: Effective use requires defined scope, training in communication and privacy, integration with existing patient-support services, and ongoing evaluation.

See also: patient navigator, patient experience, patient-centered care, chaperone.