palveluympäristöihin
Palveluympäristö, often translated as service environment, refers to the physical and digital spaces, tools, and resources that enable the delivery and reception of services. It encompasses all elements that influence the customer's experience and the provider's ability to offer a service effectively. This includes tangible aspects like the layout of a retail store, the cleanliness of a waiting room, or the user-friendliness of a website.
Beyond the physical or digital interface, the service environment also includes intangible elements. These can involve
In a retail context, a well-designed service environment might feature clear signage, comfortable seating, accessible product