palvelupöydän
Palvelupöytä, often translated as service desk or help desk, is a central point of contact within an organization for users to report issues, request services, or ask questions related to IT or other business functions. Its primary role is to facilitate efficient and effective resolution of user inquiries, ensuring minimal disruption to their work.
The core functions of a palvelupöytä typically include incident management, which involves logging, prioritizing, and resolving
A well-functioning palvelupöytä contributes to improved user satisfaction, increased productivity, and better resource utilization. By acting