palvelukatkoon
Palvelukatkoon is a Finnish term used in information technology to describe a period during which a digital service is unavailable to users. The word combines palvelu (service) and katko (interruption) and is used to categorize incidents in service management. It covers both intentional, scheduled maintenance and unintended disruptions.
There are two main types: suunnitellut katkot, which are planned outages during maintenance windows, and unplanned
Impact depends on the service and the agreement with users. Outages reduce availability, affect user experience,
Management of service outages follows incident management practices: detection and alerting, triage, containment, resolution, and communication.
In Finnish IT literature, palvelukattoon is discussed alongside concepts such as SLAs, uptime, and incident management.