palvelinpuoleinen
Palvelinpuoleinen is a Finnish term that refers to a customer service-oriented mindset. The concept is closely related to a customer-centric approach, where the focus is on providing top-notch service to customers. In a palvelinpuoleinen organization, the employees take a proactive approach to satisfy customers' needs and concerns.
Palvelinpuoleinen is not only about providing satisfactory service but also about building long-term relationships with customers.
The palvelinpuoleinen approach is based on several key principles, including a clear understanding of the customers'
In a palvelinpuoleinen organization, employees are empowered to take initiative and make decisions that benefit the