operatsionaliseerida

Operatsionaliseerida is an Estonian verb that translates to "to operationalize" in English. It refers to the process of making something abstract or theoretical concrete and measurable, particularly within research, planning, or management contexts. This involves defining concepts, variables, or objectives in a way that allows for direct observation, measurement, or implementation.

In scientific research, operationalizing a concept means specifying the exact procedures and criteria that will be used to measure it. For example, if a researcher wants to study "happiness," they might operationalize it by measuring self-reported scores on a standardized happiness questionnaire, the frequency of smiling, or the number of positive social interactions. This allows for the concept to be objectively studied and analyzed.

Similarly, in project management or policy development, operationalizing goals involves breaking them down into specific, actionable steps with measurable outcomes. A vague goal like "improve customer satisfaction" would be operationalized by defining key performance indicators (KPIs) such as a reduction in customer complaints by a certain percentage, an increase in positive online reviews, or a shorter average response time to inquiries. The act of operationalizing transforms abstract intentions into a practical and verifiable plan.