laatujohtamis
Laatujohtaminen, often translated as quality management or leadership for quality, is a strategic and systematic approach to ensuring that an organization consistently meets or exceeds customer expectations and achieves its objectives through a focus on quality. It encompasses all activities that an organization undertakes to improve its performance, products, and services by continuously enhancing processes and systems. This involves establishing a quality policy, setting quality objectives, and implementing quality assurance and quality control measures.
The core principles of laatujohtaminen often include customer focus, leadership commitment, involvement of people, process approach,
Organizations implementing laatujohtaminen typically employ various tools and methodologies, such as Total Quality Management (TQM), Six