käteisvastaanoton

Käteisvastaanotto, with the genitive form käteisvastaanoton, refers to the point or system at which cash payments are accepted. The concept is used in Finnish public and private service environments where customers, patients, or clients settle fees directly in cash. A käteisvastaanotto may operate as a counter, desk, or dedicated window within offices, clinics, banks, post offices, museums, libraries, public transport hubs, and other service points.

Functions and procedures

At a käteisvastaanotto, staff handle direct payments for services or goods, issue receipts, and in some cases collect deposits or fines. Transactions are typically recorded in a cash register, and cash is counted and deposited according to internal policies and regulatory requirements. Modern desks may support a mix of cash and non-cash payments, with cash handling procedures including daily reconciliation, secure storage, and restricted access.

Context and trends

Across many sectors, the use of käteisvastaanotto is changing as card payments, mobile payments, and online invoicing become more common. Nevertheless, cash acceptance remains important for accessibility and for customers who prefer or require cash payments. Some institutions maintain a käteisvastaanotto to support social services, healthcare fees, and municipal charges, sometimes offering alternatives for those who cannot pay with cash.

Regulations and security

Cash handling is subject to financial regulations, anti-money-laundering controls, and privacy considerations. Security measures include surveillance, secure cash drawers, staff training, and routine deposits to the bank or central safes.

Etymology

The term combines käteinen (cash) and vastaanotto (reception/collection). See also cash desk or payment desk.