kvaliteedindikaatoreid
Kvaliteedindikaatoreid, or quality indicators, are measurable variables used to assess the quality of a product, service, or process. They are essential tools in quality management, helping organizations to monitor, control, and improve their performance. Quality indicators can be categorized into several types, including:
1. Internal quality indicators, which focus on the characteristics of the product or service itself, such as
2. External quality indicators, which evaluate the customer's perception of the product or service, including satisfaction
3. Process quality indicators, which assess the efficiency and effectiveness of the production or service delivery
To be effective, quality indicators should be:
- Relevant: They should align with the organization's goals and objectives.
- Measurable: They should be quantifiable and easy to track.
- Reliable: They should provide consistent and accurate results.
- Timely: They should be updated regularly to reflect the current state of the organization.
Quality indicators are often used in conjunction with other quality management tools, such as control charts,