kundeperspektivet
Kundeperspektivet, often translated as customer perspective, is a business concept that emphasizes understanding and prioritizing the needs, wants, and experiences of customers. It shifts the focus from an internal, company-centric view to an external, customer-centric approach in all aspects of business operations and strategy. This involves actively seeking to understand the customer's journey, their pain points, motivations, and desired outcomes.
Implementing a customer perspective requires businesses to gather and analyze customer feedback through various channels, such
The ultimate goal of adopting a customer perspective is to enhance customer satisfaction, foster loyalty, and