kundeloyaliteten
Kundeloyaliteten, often translated as customer loyalty, refers to a customer's positive feeling towards a brand or company and their willingness to continue doing business with it over time. It is a crucial metric for businesses as loyal customers are generally more profitable and less expensive to retain than acquiring new ones.
Several factors contribute to kundeloyaliteten. High-quality products or services that consistently meet or exceed customer expectations
Businesses employ various strategies to cultivate kundeloyaliteten. Loyalty programs, such as points systems or tiered rewards,