kreditkontakt

Kreditkontakt is a term used in Scandinavian banking to designate the designated contact person or channel for credit-related matters between a borrower and a lender. The concept centers on facilitating clear, timely communication during all phases of a credit relationship, from initial application and assessment to ongoing management and potential renegotiation.

In many banks, the kreditkontakt is a relationship manager, credit officer, or dedicated credit specialist assigned to a customer or to a facility such as a mortgage or a corporate loan. The role includes collecting and coordinating required documentation, explaining terms, updating borrowers on credit status, and coordinating with risk management, compliance, and collections teams as needed. The kreditkontakt may also initiate or negotiate changes to terms, schedules, or exposure in response to financial developments.

Practically, the term is used in consumer lending, mortgage processes, and corporate credit programs, and may appear in internal policies, customer agreements, or CRM systems. Some institutions differentiate between a primary kreditkontakt and secondary contacts for special inquiries.

Because the term is not standardized internationally, its exact duties and title can vary across banks and countries. It is closely related to, but distinct from, roles such as relationship manager, loan officer, and credit risk officer.

See also: credit officer, relationship manager, loan officer, credit risk, loan origination, customer relationship management.