klientsentriske

Klientsentriske describes an approach to delivering services, care, or products that place the client at the center of decision-making. The term combines klient (client) with sentriske (centered) and is used primarily in Norwegian and Danish contexts. It implies prioritizing the client's needs, preferences, autonomy, and welfare, and fostering collaboration between clients and professionals.

Fields of application include health care and social services, legal counsel, education, and service design and user experience. In health and social services, klientsentriske practice supports shared decision-making, personalized care plans, confidentiality, and respect for client choice. In service design and UX, it guides research, co-creation, and iterative testing with real users.

Implementation methods include needs assessment, stakeholder interviews, participatory design, feedback loops, and outcome measures aligned with client goals. Techniques such as journey mapping, personas, and co-created service blueprints are common.

Benefits include higher client satisfaction, improved adherence and outcomes, and stronger trust. Challenges include resource demands, balancing client preferences with evidence-based practice, ensuring equity, and guarding against paternalism or privacy risks. Ethical considerations include autonomy, consent, and vulnerability support.

Related concepts in other languages and fields include patient-centered care in healthcare, user-centered design as a general practice, and customer-centric approaches in business. The term is context-dependent and may overlap with similar ideas, but its emphasis varies based on sector, professional norms, and the nature of the client relationship.