klachtenbeheersproces
Klachtenbeheersproces refers to the systematic approach an organization takes to handle customer complaints. It encompasses all the steps involved, from receiving a complaint to its resolution and subsequent analysis. The primary goal of a well-defined klachtenbeheersproces is to ensure customer satisfaction, identify areas for improvement, and maintain a positive brand reputation.
The process typically begins with the registration of a complaint, noting details such as the customer's information,
Once the issue is understood, a solution is developed. This might involve offering an apology, providing a
Beyond individual complaint resolution, a klachtenbeheersproces includes a crucial analysis phase. This involves reviewing complaint data