ketensprocessen

Ketensprocessen, often translated as "chain processes" or "value chains," refers to the series of interconnected activities or stages that an organization undertakes to deliver a product or service to its customers. This concept, popularized by Michael Porter, emphasizes the importance of understanding how each activity contributes to the overall value creation and competitive advantage of a business.

These processes are typically divided into primary activities and support activities. Primary activities are directly involved in the creation, sale, and distribution of a product or service. They include inbound logistics, operations, outbound logistics, marketing and sales, and after-sales service. Support activities, on the other hand, enable the primary activities to function effectively. These include firm infrastructure, human resource management, technology development, and procurement.

Analyzing ketensprocessen allows businesses to identify areas of strength and weakness within their operations. By optimizing each link in the chain, companies can improve efficiency, reduce costs, enhance product quality, and ultimately increase customer satisfaction. This systematic approach is crucial for strategic planning and for maintaining a competitive edge in the market. Understanding the interdependencies between different stages is key to achieving a cohesive and effective business model.