incidenttijohtaminen
Incidenttijohtaminen, or incident management in English, is a critical process within the field of information technology service management (ITSM). It focuses on restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations. The primary goal of incident management is to ensure that the impact of incidents is reduced to an acceptable level and that the underlying errors are corrected to prevent recurrence.
Incident management involves several key activities, including incident detection and logging, classification and prioritization, investigation and
Effective incident management requires a well-defined process, clear roles and responsibilities, and the use of appropriate
Incident management is closely related to other ITSM processes, such as problem management and change management.
In summary, incidenttijohtaminen is a vital component of ITSM that plays a crucial role in maintaining the