gæðaáætlun

Gæðaáætlun translates from Icelandic to "quality plan." It is a document or a set of processes established by an organization to ensure that its products, services, or projects meet predefined quality standards and customer expectations. A gæðaáætlun typically outlines the specific quality objectives, the methods and tools to be used for quality control and assurance, the responsibilities of personnel involved, and the procedures for monitoring, measuring, and improving quality. It serves as a roadmap to achieve and maintain a desired level of quality throughout the lifecycle of an endeavor.

The development of a gæðaáætlun often involves identifying critical quality characteristics, establishing measurable targets, defining acceptable tolerances, and planning for any necessary inspections, tests, or audits. It may also include provisions for risk management related to quality, corrective and preventive actions, and continuous improvement initiatives. The ultimate goal of a gæðaáætlun is to prevent defects, enhance customer satisfaction, and ensure the overall success and reputation of the organization. Implementing a gæðaáætlun is a proactive approach to quality management, emphasizing prevention over detection.