genforsendelse

Genforsendelse is a term used in Danish logistics to describe the process of sending a shipment again after the initial delivery attempt has failed or the package has been returned. It covers the re-dispatch of parcels or letters by a carrier or seller when the original delivery could not be completed, rather than a simple redelivery to the same address.

The circumstances leading to genforsendelse can include invalid or incomplete address information, the recipient being unavailable at the delivery location, customs holds for international shipments, or the parcel being returned to sender for other reasons. When a genforsendelse is initiated, the shipment is typically prepared for a second dispatch and may receive a new tracking number. The sender or carrier may need updated address details, delivery instructions, or payment of any applicable additional postage or fees before re-dispatch.

Genforsendelse differs from omlevering (redelivery), which usually refers to a second delivery attempt to the same address without issuing a completely new shipment. Policies and timing for genforsendelse vary by carrier and service level, and can affect total delivery time and costs for the sender. For recipients, ensuring address accuracy and providing alternative delivery options can reduce the likelihood of a genforsendelse.