expectationsgreeting
Expectationsgreeting is a communication approach in which the opening segment of an interaction explicitly states the aims, boundaries, and next steps to set mutual expectations. It is not tied to a single field but is used in customer service, education, management, negotiations, and everyday dialogue.
The term is not widely standardized in scholarly literature but is used in professional training to describe
Elements typically include a courtesy greeting, an explicit statement of purpose, time framing, roles and responsibilities,
In practice, examples include a service representative saying, "Hello, I’ll walk you through our process, which
Benefits include increased clarity, reduced back-and-forth, and improved perceived control for participants. It can help align
Criticisms center on potential rigidity, scripted feel, and cultural mismatch. The technique requires sensitivity to context