contactpersoonrol

Contactpersoonrol refers to the role assigned to an individual or group to act as the official contact point for a specific domain, process, or system within an organization. The term combines contactpersoon (contact person) with rol (role) and is used to designate who speaks for the organization in that context, who answers questions, and who coordinates communications.

The primary purpose of a contactpersoonrol is to provide a single, identifiable contact for inquiries, requests, and information flows. It supports clear accountability, traceability, and efficient routing of messages. By assigning a defined contact role, organizations can reduce ambiguity about who should respond and who is responsible for follow-up.

Typical responsibilities associated with a contactpersoonrol include receiving and acknowledging inquiries, providing or directing information to the appropriate stakeholders, maintaining up-to-date contact details, and ensuring that communications are handled in a timely and appropriate manner. In many cases, there may be multiple contactpersoonrollen, such as a primary contact, a technical contact, or an escalation contact, each with its own scope.

Implementation of the contactpersoonrol often appears in governance documents, contact matrices, or service level agreements. Data about the role is stored in directories or IT systems, and the role may be linked to specific processes, projects, or regulatory requirements. The concept is commonly used in Dutch organizations, including public administrations, educational institutions, and companies, to streamline external and internal communications and to clarify responsibility. See also contactpersoon, rol, and governance practices.