asiakasvastuu

Asiakasvastuu, often translated as customer responsibility or client accountability, is a principle in Finnish business and consumer law that emphasizes the obligations of both businesses and customers in a transaction. It dictates that both parties have a role to play in ensuring a successful and lawful exchange. For businesses, this generally entails providing accurate information about products and services, fulfilling contractual obligations, and ensuring the safety and quality of what they offer. They are responsible for understanding their customers' needs and ensuring they are not misled.

For customers, asiakasvastuu means acting in good faith, providing accurate information when requested, and adhering to the terms and conditions of any agreement. This can include responsibilities like using products or services as intended, paying for goods received, and not engaging in fraudulent activities. The concept aims to create a balanced relationship where neither party can unfairly exploit the other. It encourages transparency and mutual respect in commercial interactions, contributing to a more trustworthy marketplace. The specific scope of asiakasvastuu can vary depending on the industry and the nature of the transaction, but the underlying principle remains consistent: shared responsibility for a fair and legitimate outcome.