asiakastyytyväisyysindeksi
Asiakastyytyväisyysindeksi, often abbreviated as ACSI, is a measure used to gauge customer satisfaction with products and services. It is a key performance indicator that helps businesses understand how well they are meeting customer expectations. The index typically involves surveying customers about their experiences, asking them to rate various aspects of their interaction with a company, such as product quality, service, and overall value.
The methodology behind ACSI often involves a standardized set of questions and a scoring system that allows
Understanding and improving ACSI is crucial for customer retention, brand loyalty, and ultimately, business profitability. High