asiakasorientoituneisuutta
Asiakasorientoituneisuus, often translated as customer orientation or customer centricity, is a business philosophy and practice that places the customer at the forefront of all decision-making and operations. It involves understanding and meeting the needs and expectations of customers, both present and future. This approach emphasizes building strong, long-term relationships with customers by consistently delivering value and positive experiences.
Organizations that adopt a strong customer orientation strive to deeply understand their target market, including their
Key elements of asiakasorientoituneisuus include active listening to customer feedback, empowering employees to resolve customer issues,