Zorgloket

Zorgloket is a Dutch term for a local information and coordination point for health care and social support services. It functions as a one-stop service that helps residents understand the care options available, assess eligibility, and arrange necessary services. Typical topics include long-term care, domestic assistance, home modifications, housing, youth care, and support for carers, as well as benefits and entitlements under the social and healthcare systems.

Most zorglokets are operated by municipalities as part of the Dutch sociaal domein or by partnerships of local health and care providers. They may exist as physical desks in municipal offices, as phone or online service centers, or as integrated elements of GP practices or hospital social work teams. The staff often comprises social workers, care coordinators, and information officers who can provide impartial guidance and practical help.

Key functions include information provision, triage to determine needs, help with applications for support under the Wmo or Jeugdwet, assistance with finding and coordinating care providers, and help with referrals to long-term care or other services. They also serve to simplify the care process by coordinating between residents, care professionals, insurers, and local authorities, aiming to reduce fragmentation and delays in access to care.

Access to a zorgloket is typically via municipal websites, telephone lines, or in-person contact. While it does not replace formal eligibility assessments or insurer processes, the zorgloket guides residents to the correct steps and authorities and can support ongoing case management.