Yhteydenpidolla

Yhteydenpidolla is a Finnish term that denotes the act or practice of maintaining contact with other people or organizations. The noun yhteydenpito refers to ongoing communication and relationships, while the instrumental form yhteydenpidolla means “by maintaining contact” or “through keeping in touch” and is used to indicate the method by which something is achieved.

In Finnish, the -lla/-llä ending marks instrument or means. Yhteydenpidolla is commonly used in formal and semi-formal writing to describe how contacts are sustained, not a one-off message but a continuous effort to stay connected. For example: “Yhteydenpidolla asiakkaisiin ylläpidetään luottamuksellisia suhteita.” (By maintaining contact with customers, trustful relationships are sustained.)

Contexts: The concept appears in business, diplomacy, education, healthcare, and nonprofit work. In business, it encompasses customer relationship management, account management, and after-sales outreach. In diplomacy and public administration, it expresses ongoing dialogue with partners, stakeholders, and communities. In healthcare and social services, it refers to regular follow-up with patients or clients to ensure continuity of care.

Best practices associated with yhteydenpito include timely responses, regular updates, clear and appropriate channel choice, privacy and consent considerations, and a documented cadence for communication. Effective yhteydenpito supports trust, transparency, and long-term engagement.

See also: yhteydenpito (the noun form), viestintä (communication), sidosryhmäyhteistyö (stakeholder collaboration).