Utánszolgáltatás
Utánszolgáltatás, or after‑service, refers to the set of activities and support offered by a company or organization following the delivery of a product or completion of a service. It encompasses warranty repairs, maintenance, customer support, and product upgrades intended to ensure customer satisfaction and product reliability. In many industries, such as automotive, electronics, and household appliances, a robust after‑service system is essential for building brand loyalty and mitigating the costs associated with defect returns or recalls.
Key components of modern after‑service include a service hotline or digital support portal, on‑site repair technicians,
Regulatory frameworks in many jurisdictions mandate minimum warranty periods. For example, the European Union requires a
Digital transformation has broadened the scope of after‑service. Remote diagnostics, over‑the‑wire firmware updates, and predictive maintenance