Unterstützungsprozesse

Unterstützungsprozesse, often translated as support processes, are those activities within an organization that do not directly produce the primary product or service but are essential for the effective functioning and efficiency of the core business operations. These processes enable the primary activities to take place smoothly and contribute to the overall success of the enterprise.

Examples of common Unterstützungsprozesse include human resources management, which handles recruitment, training, and employee relations; information technology support, providing technical assistance and maintaining systems; finance and accounting, managing budgets, payroll, and financial reporting; and administrative services, such as procurement, facility management, and legal counsel.

These support functions are crucial for maintaining organizational infrastructure, ensuring compliance, fostering a productive work environment, and managing resources effectively. While they may not be customer-facing in the same way as primary processes, their absence or inefficiency can significantly hinder the organization's ability to achieve its strategic goals and deliver value to its customers.

The effective management and continuous improvement of Unterstützungsprozesse are vital for any organization seeking to optimize its performance, reduce costs, and enhance its competitive advantage. They are an integral part of the overall business model, working in conjunction with primary processes to create a cohesive and functional entity.