Tjänsteportfölj
Tjänsteportfölj is a Swedish term that translates to "service portfolio" in English. It refers to the complete set of services that an organization offers to its customers. This includes both current services and potential future services, as well as the underlying resources and capabilities required to deliver those services. A well-defined service portfolio helps an organization to understand its service offerings, prioritize development and investment, and ensure that its services align with its overall business strategy.
The concept of a service portfolio is central to service management frameworks, such as ITIL (Information Technology
Managing a service portfolio involves several key activities. These include service strategy, service design, service transition,