Tjänsteportfölj

Tjänsteportfölj is a Swedish term that translates to "service portfolio" in English. It refers to the complete set of services that an organization offers to its customers. This includes both current services and potential future services, as well as the underlying resources and capabilities required to deliver those services. A well-defined service portfolio helps an organization to understand its service offerings, prioritize development and investment, and ensure that its services align with its overall business strategy.

The concept of a service portfolio is central to service management frameworks, such as ITIL (Information Technology Infrastructure Library). Within these frameworks, the service portfolio is typically divided into three categories: the service pipeline (services in development), the services in operation (services currently offered), and the retired services (services no longer offered). This categorization allows for strategic planning and management of the service lifecycle.

Managing a service portfolio involves several key activities. These include service strategy, service design, service transition, service operation, and continual service improvement. By effectively managing its service portfolio, an organization can enhance customer satisfaction, improve operational efficiency, and achieve its business objectives. It provides a holistic view of all services, enabling informed decision-making regarding service investments, resource allocation, and service retirement. The goal is to ensure that the services offered are valuable, competitive, and sustainable.