Tjänstevärdekedja

Tjänstevärdekedja is a Swedish term that translates to "service value chain" in English. It refers to the interconnected set of activities and resources that an organization utilizes to deliver value to its customers through services. The concept is central to service management, particularly within the ITIL framework, which provides best practices for IT service management.

The service value chain outlines how an organization can respond to demand and facilitate value. It typically includes several core activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support. Each of these activities contributes to the overall creation and delivery of services.

Planning involves defining the direction and objectives for the service value chain. Improvement focuses on enhancing the quality and effectiveness of services and activities. Engaging ensures that stakeholders are understood and their needs are met. Design and Transition involves the creation and deployment of new or changed services. Obtaining or Building encompasses acquiring or developing the necessary components. Finally, Deliver and Support focuses on the ongoing provision and maintenance of services to users.

By understanding and optimizing its service value chain, an organization can improve its efficiency, effectiveness, and customer satisfaction. It helps to visualize the flow of work and identify areas for potential bottlenecks or improvements. The ultimate goal is to create and deliver valuable services that meet customer needs and contribute to the organization's strategic objectives.