Tjänstevärdekedja
Tjänstevärdekedja is a Swedish term that translates to "service value chain" in English. It refers to the interconnected set of activities and resources that an organization utilizes to deliver value to its customers through services. The concept is central to service management, particularly within the ITIL framework, which provides best practices for IT service management.
The service value chain outlines how an organization can respond to demand and facilitate value. It typically
Planning involves defining the direction and objectives for the service value chain. Improvement focuses on enhancing
By understanding and optimizing its service value chain, an organization can improve its efficiency, effectiveness, and