Szolgáltatásfelelsök

Szolgáltatásfelelősök, often translated as "service owners," are individuals or teams within an organization who are accountable for the overall success and delivery of a specific IT service. This responsibility extends beyond mere technical maintenance and encompasses the entire lifecycle of the service, from its conception and development to its operation, support, and eventual retirement.

The primary role of a szolgáltatásfelelős is to ensure that the IT service effectively meets the business needs it is designed to address. This involves understanding the service's objectives, defining its performance metrics, and actively managing its evolution. They act as a key point of contact for stakeholders, including end-users, business departments, and other IT teams.

Key responsibilities typically include service strategy and planning, ensuring the service aligns with business goals and future requirements. They are also responsible for service design, which involves defining the technical and functional aspects of the service, and service transition, ensuring new or changed services are deployed smoothly. Service operation and improvement are also crucial, requiring them to monitor service performance, manage incidents and problems, and identify opportunities for enhancement. Ultimately, the szolgáltatásfelelős champions the service and drives its value to the organization.