Szolgáltatásfelel

Szolgáltatásfelel is a Hungarian term that translates directly to "service responsible" or "responsible for service." In a professional or organizational context, it refers to the individual or entity assigned the ultimate accountability for the successful delivery, performance, and maintenance of a specific service. This role is crucial in ensuring that a service meets defined objectives, quality standards, and customer expectations.

The responsibilities of a szolgáltatásfelel can encompass a wide range, depending on the nature of the service. This may include overseeing the operational aspects of the service, managing resources allocated to it, addressing any issues or incidents that arise, and implementing improvements. They are often the point of contact for stakeholders regarding the service and are expected to have a comprehensive understanding of its lifecycle, from design and implementation to ongoing support and eventual retirement.

In IT service management, for example, a szolgáltatásfelel might be responsible for a particular application, infrastructure component, or even an entire IT service offering. Their role is to ensure that the service is available, performs as expected, and that any problems are resolved efficiently. This accountability fosters a sense of ownership and promotes proactive management, ultimately contributing to the reliability and effectiveness of the services provided by an organization. The specific duties and authority of a szolgáltatásfelel are typically defined within an organization's governance framework.