Servicemetrie
Servicemetrie is a conceptual framework and a set of practices used to measure and manage the quality of services delivered. It aims to provide objective and quantifiable data about service performance, enabling organizations to identify areas for improvement, track progress, and make informed decisions about service operations. The term itself is a portmanteau of "service" and "metrics," highlighting its focus on the measurement of service-related aspects.
The core idea behind Servicemetrie is that services, like products, can and should be evaluated against specific
Implementing Servicemetrie typically involves defining key performance indicators (KPIs) relevant to the specific services offered. These