Serviceinstantie
Serviceinstantie is a Dutch term used to describe an organization that is responsible for delivering services to clients or citizens. The emphasis is on the service delivery function, rather than on policy making, regulation, or supervision. A serviceinstantie can be a government department, a municipal service point, a national agency, or another semi-public organization that provides administrative, informational, or welfare-related services.
In practice, a serviceinstantie handles activities such as processing requests, issuing permits or certificates, giving information,
Examples of serviceinstantie functions include a municipal service desk or loket for residents, a national tax
Terminology notes: the term is common in Dutch administrative literature but may be replaced by synonyms such