Serviceeisen

Serviceeisen is a compound noun used primarily in Dutch-language and some German-language contexts to refer to the set of requirements that a service must fulfill. The term blends "service" with "eisen" (Dutch for "to demand" or "requirements"), and is not a standardized term in English-language technical literature.

In practice, "serviceeisen" can denote the specifications, criteria, or expectations that govern service delivery. In procurement and contract documents, it may define required levels of availability, performance, security, support, and user experience. In IT service management, it often corresponds to service requirements or functional and non-functional requirements that a service must meet before deployment and during operation.

Examples include minimum uptime (availability), maximum response time, support hours, incident resolution targets, data protection standards, and compatibility with existing systems.

Because "serviceeisen" is not codified in international standards, its exact meaning depends on context and organization. It is usually clarified in project documents, service level agreements, or requirements specifications. The term is more common in Dutch and some German-speaking environments than in English-speaking practice.

See also: service level agreement, requirements engineering, service design, operational metrics.