ServicePortale
ServicePortale is a term used in German-speaking contexts to describe online portals that provide access to services, information, and support for users, whether employees, customers, or citizens. They are typically part of IT service management, customer service platforms, or public administration portals and aim to consolidate multiple service channels into a single interface.
A ServicePortale usually combines a service catalog, self-service functionality, a ticketing or incident management system, and
Architecturally, a ServicePortale consists of a user-facing frontend, an authentication layer, a catalog and request engine,
Common use cases include internal employee portals for IT and facilities services, external customer service portals
Implementation considerations cover governance and change management, user experience design, scalability, localization, integration complexity, and the