SLAtyyppejä
SLAtyyppejä, a Finnish term, translates to "SLA types" or "types of SLAs" in English. It refers to the various categories or classifications of Service Level Agreements (SLAs) that organizations use to define the expected level of service from a provider to a customer. These classifications help tailor agreements to specific needs and contexts.
One common distinction is between internal and external SLAs. Internal SLAs are established between different departments
Another categorization is based on the scope of the agreement. Customer-based SLAs cover all services provided
SLAs can also be differentiated by their underlying structure and commitment. A "customer-oriented SLA" focuses on