Reklamaation

Reklamaation is a formal complaint by a customer to a seller or provider regarding a product or service that did not meet expected quality or specifications. The term is used in several Nordic and European languages to denote a claim, complaint, or request for remedy stemming from a purchase. Reklamaation can concern tangible goods, digital products, repairs, services, or rental arrangements and may be governed by warranty terms, return policies, and consumer protection laws.

A reklamaation typically asserts that the item is defective, not as described, or otherwise non-conforming at the time of delivery. It may also cover late performance or recurring problems. The complainant usually must report the issue within a reasonable period after discovery, and show evidence such as receipts, order numbers, photographs, or service records.

The standard process involves submitting the reklamaation to the seller or provider, preferably in writing, with a clear description of the problem and the desired remedy. Depending on jurisdiction and policy, remedies may include repair, replacement, price reduction, or cancellation of the contract with a refund. Warranties and statutory consumer rights may impose time limits and define which party bears transportation or inspection costs.

If a reklamaation is rejected or inadequately resolved, the consumer may escalate to a consumer protection authority, an ombudsman, or pursue remedies in small claims or civil court, where applicable. To improve outcomes, keep records, adhere to deadlines, and communicate clearly.