Qualitätszielen

Qualitätsziele are specific, measurable, achievable, relevant, and time-bound (SMART) objectives established by an organization to define and guide its quality efforts. They are an integral part of a quality management system, often documented in a quality policy. These goals articulate what the organization aims to achieve in terms of product or service quality, customer satisfaction, process efficiency, and continuous improvement. For example, a company might set a quality goal to reduce customer complaints by 15% within the next fiscal year or to achieve a 99.9% on-time delivery rate for all orders.

The establishment of Qualitätsziele is a strategic decision that aligns quality efforts with the overall business strategy. They provide a clear direction for employees and departments, enabling them to focus their activities and resources effectively. Regular monitoring and review of progress towards these objectives are crucial to ensure their relevance and to identify any necessary adjustments. The achievement of Qualitätsziele demonstrates an organization's commitment to delivering high-quality products and services and fostering a culture of continuous improvement.