Qualitätszielen
Qualitätsziele are specific, measurable, achievable, relevant, and time-bound (SMART) objectives established by an organization to define and guide its quality efforts. They are an integral part of a quality management system, often documented in a quality policy. These goals articulate what the organization aims to achieve in terms of product or service quality, customer satisfaction, process efficiency, and continuous improvement. For example, a company might set a quality goal to reduce customer complaints by 15% within the next fiscal year or to achieve a 99.9% on-time delivery rate for all orders.
The establishment of Qualitätsziele is a strategic decision that aligns quality efforts with the overall business