Qualitätsverständnis
Qualitätsverständnis refers to the understanding and perception of quality within an organization, by its employees, customers, and other stakeholders. It encompasses the shared beliefs, values, and attitudes regarding what constitutes high quality in products, services, processes, and overall operations. A strong Qualitätsverständnis is crucial for driving quality initiatives and achieving consistent excellence.
This understanding is not static; it evolves through experience, training, communication, and leadership. It involves recognizing
Different individuals and groups may have varying perspectives on quality. Employees might focus on the ease
Effective communication channels and ongoing training programs are vital for fostering a clear and consistent Qualitätsverständnis.