ProSupport

ProSupport refers to a range of enhanced technical support services offered by Dell Technologies. It is designed to provide businesses and individual users with faster access to expert technicians and more comprehensive solutions compared to standard support offerings. ProSupport typically includes 24/7 access to hardware and software support, on-site repair services often within a guaranteed timeframe, and proactive issue detection through advanced monitoring tools. The goal of ProSupport is to minimize downtime and maximize productivity for users experiencing technical difficulties.

The services offered under ProSupport can vary depending on the specific plan chosen, but common features include direct access to advanced technicians, priority case handling, and assistance with a wide range of hardware and software issues. This can extend to operating systems, common third-party applications, and Dell-specific hardware. For businesses, ProSupport often includes account management and dedicated support resources, facilitating a more streamlined and efficient support experience. ProSupport aims to provide a higher level of assurance and rapid resolution for critical IT environments.