Patiëntstroom

Patiëntstroom, also known as patient flow, is a concept in healthcare management that focuses on the efficient and effective movement of patients through the healthcare system. It aims to reduce wait times, improve patient satisfaction, and optimize resource utilization. The term was popularized by the Institute for Healthcare Improvement (IHI) in the United States, which has been a significant proponent of patient flow management.

The core principles of patiëntstroom include:

1. Reducing wait times: This involves minimizing the time patients spend waiting for appointments, tests, and treatments.

2. Improving patient flow: This entails ensuring a smooth and uninterrupted progression of patients through the healthcare system, from initial contact to discharge.

3. Optimizing resource utilization: This involves making the best use of available resources, such as staff, equipment, and facilities, to provide high-quality care.

Patiëntstroom management often involves the use of various tools and techniques, such as:

1. Lean principles: These are derived from manufacturing and aim to eliminate waste and improve efficiency in healthcare processes.

2. Flow diagrams: These visual representations help identify bottlenecks and areas for improvement in patient flow.

3. Data collection and analysis: This involves gathering and analyzing data on patient wait times, throughput, and other relevant metrics to inform decision-making.

Patiëntstroom is not limited to hospitals but can be applied to various healthcare settings, including clinics, primary care practices, and community health centers. It is also relevant to other industries that involve complex processes and customer flow, such as manufacturing, logistics, and retail.

In recent years, there has been a growing interest in patiëntstroom management, driven by the need to address the challenges of an aging population, increasing demand for healthcare services, and the desire to improve the overall quality and efficiency of the healthcare system.