Palvelusilo

Palvelusilo is a Finnish term that translates to "service charge" or "service fee." It typically refers to an additional charge added to the price of goods or services, often in establishments like restaurants, hotels, or for specific services. This charge is intended to cover the costs associated with providing a certain level of service.

In the context of restaurants, a palvelusilo might be an optional or mandatory addition to the bill, distinct from a tip. While a tip is generally discretionary and goes directly to the staff, a palvelusilo is a part of the business's pricing structure. Its purpose can vary; it might contribute to staff wages, cover overheads related to service, or sometimes be a way to standardize service costs across all customers.

The practice and legality of palvelusilo can differ. In some cases, it is clearly stated on menus or price lists, ensuring transparency. In others, it may be less obvious, leading to potential customer confusion. Regulations in Finland, as in many countries, aim to protect consumers by requiring clear disclosure of all charges. Therefore, businesses are generally expected to inform customers in advance about any such fees. The reception of palvelusilo by consumers can be mixed, with some understanding it as a necessary part of service costs and others viewing it as an unwelcome or redundant charge.