Palvelumallina
Palvelumallina, also known as the "service model," is a concept that describes the way in which services are designed, delivered, and managed. It is a framework that helps organizations understand and improve their service offerings by focusing on the customer's perspective and the value they receive. The service model is often used in various industries, including healthcare, education, and technology, to ensure that services meet the needs and expectations of customers.
The service model typically includes several key components. First, it emphasizes the importance of understanding the
One of the most well-known examples of the service model in action is the "Theory of Service"
In summary, Palvelumallina is a comprehensive approach to designing and delivering services that prioritizes the customer's