Pakiautomaat

Pakiautomaat is a self-service parcel locker used to send and collect packages. It is typically a bank of locked compartments of various sizes, operated by courier companies and retailers, and installed in public locations such as supermarkets, train stations, shopping centers, and company premises. In the Netherlands and other parts of Europe, several carriers offer pakiautomaat services to complement home delivery and retail pickup.

Operation: After a parcel is sent to a pakiautomaat, the recipient receives a pickup notification with a code or a QR code. At the locker, the user selects the corresponding locker, enters the code or scans the QR, and the door opens. For drop-offs and returns, parcels can be deposited into an appropriately sized compartment, often using a pre-paid label or app.

Benefits and limitations: 24/7 access, reduces delivery attempts, convenient for people without home delivery, supports returns. Security: each access is tied to a unique code; compartments are locked individually. Availability varies by location; locker sizes limit parcel dimensions; some items may not be accepted (certain liquids, hazardous materials, oversized items); some providers require a registered account or delivery to a specific retailer partner.