Paczkomaty

Paczkomaty are automated parcel lockers operated primarily in Poland by the company InPost. The network provides a self-service alternative to home delivery, allowing recipients to pick up or return parcels from securely locked compartments at any time, often 24/7, from locations such as shopping centers, street corners, and transportation hubs. The system is widely used by online shoppers and businesses to improve delivery flexibility and reduce missed deliveries.

How Paczkomaty work: When a courier delivers a parcel to a locker, the recipient receives a notification containing a pickup code or barcode. To collect, the customer selects a locker size, enters the code or scans the barcode, and the corresponding compartment opens to retrieve the parcel. For sending, customers can drop off a parcel at a locker or arrange a pickup via participating courier or e-commerce platforms. The lockers support multiple sizes and are designed to secure items during storage.

History and scope: Paczkomaty were introduced in Poland in the early 2010s and rapidly expanded to thousands of units across the country. The network has become a central element of InPost’s logistics and e-commerce ecosystem, linking retailers, couriers, and consumers through a convenient, contactless delivery and collection option.

Services and reach: While primarily associated with InPost’s own services, the Paczkomat network is used by various courier partners and e-commerce platforms that offer locker delivery as a delivery option. The widespread availability in urban and suburban areas makes it a common choice for parcel pickup and returns.

Impact and considerations: Paczkomaty contribute to delivery efficiency, offer flexible access, and help reduce doorstep deliveries. Availability can vary by location, and occasional locker maintenance or outages may affect access.