Opsgenie

Opsgenie is a cloud-based incident management and alerting platform designed to help IT operations, DevOps, and site reliability engineering teams respond quickly and reliably to incidents. The service consolidates alerts from monitoring systems and other sources, directing them to the right on-call responders through configurable routing rules, schedules, and escalation policies. It delivers alerts via multiple channels, including SMS, voice calls, push notifications, and emails, and supports on-call rotations, maintenance windows, deduplication, and blackout periods to minimize noise during outages.

Users can manage on-call schedules, define escalation paths, and automatically escalate unresolved alerts to multiple responders until acknowledged. The incident timeline and collaboration features allow responders to communicate, acknowledge, resolve, and attach post-incident notes within a single view. Analytics and reporting help teams track response times, alert volumes, and reliability metrics to improve future incidents.

Opsgenie integrates with a broad range of monitoring, ITSM, collaboration, and ticketing tools, including Jira, Slack, Microsoft Teams, Datadog, New Relic, Splunk, ServiceNow, and Zendesk. The platform is designed for IT operations, DevOps, and security teams across industries, supporting faster incident containment and improved uptime.

In 2018, Atlassian acquired Opsgenie to enhance its incident management capabilities and integrate it with Jira Service Management and the broader Atlassian ecosystem. Opsgenie continues to operate as a cloud-based service with multiple pricing tiers to suit teams of different sizes.