Omleverans

Omleverans is a logistics term used primarily in Norway and Sweden to describe delivering a parcel or shipment again after an initial delivery attempt could not be completed. The concept covers redelivery attempts, alternative delivery options, and postponement to a later date. It is typically initiated by a carrier when the recipient is unavailable, the address is incorrect or incomplete, or special handling is required.

Process and options: When a delivery attempt fails, carriers usually leave a notice with instructions for arranging redelivery, or automatically schedule a new delivery. Customers can often request a new delivery date, change the delivery address, or redirect the shipment to a parcel locker, pickup point, or authorized agent via a website, app, or customer service. In many cases, the first redelivery is free, while subsequent attempts may incur a fee depending on the carrier’s policy.

Timing and storage: Redelivery attempts occur within a defined window set by the carrier, commonly within a few days. If omleverans cannot be completed, the package may be held at a service point for a limited period before being returned to the sender.

Impact and considerations: Omleverans affects delivery speed and customer experience. Clear address information, valid contact details, and preferred delivery options help reduce the need for omleverans. For senders, providing accurate recipient information and alternate delivery instructions can improve success rates.

Etymology and usage: The term derives from the prefix “om-” (again) and “leverans” (delivery). It is used in Nordic logistics contexts to distinguish a second delivery attempt from the initial delivery.