Kliendikesksed
Kliendikesksed, an Estonian term, translates to "customer-centric" or "client-focused" in English. It refers to a business philosophy and strategy that prioritizes understanding and meeting the needs and expectations of customers. This approach places the customer at the heart of all business decisions, operations, and product development.
A kliendikesksed business strives to build strong, long-term relationships with its clientele. This involves actively listening
Implementing a kliendikesksed strategy often involves training employees to adopt a customer-first mindset, empowering them to